Warranty Regulations:

Before buying any product from Hinext it is important to pay attention to the set of warranty policies mentioned below. Because the sale of any product means that the buyer has made the purchase in consent with the terms and conditions mentioned below. The product warranty that comes with a purchase is basically “Manufacturer’s Warranty”. It means the manufacturer or the brand is responsible for the warranty issues. Each of the brands has a different warranty policy, which is clearly mentioned on their respective websites. In this case, Hinext is only responsible for selling the products to customers and helping manufacturers to implement the terms and conditions of the warranty policy.

Terms and Conditions:

  • All products do not come with a warranty. Warranty is only valid for products that are purchased with a warranty for a given period of time, mentioned in the bill or invoice issued by Hinext.
  • In the case of Product Lifetime Warranty, it remains valid as long as the manufacturer continues the production of the particular product. If the manufacturer discontinues the production, the warranty will remain valid as long as one year from the date of purchase.
  • Under the warranty policy, Hinext will, at its discretion, repair any defective product within the warranty period.
  • We cannot specifically mention how much time is required to complete the repair for the product taken under warranty. It can take 4/5 days or may take more than 45 days to complete the repairing process. The reason is we may have to import the required components.
  • In case of an irreparable product, it will be replaced by another product of the same model.
  • In case of unavailability of products of the same model, the product will be replaced by an equivalent product of a different brand available to Hinext.
  • Hinext will offer a product with better specs in the case of the unavailability of an equivalent product.
  • The customer will get a refund in case of irreparability and unavailability of products.
  • “Hinext” will not take any responsibility for any loss of data or software during the servicing period. The same policy applies in case of any loss of data or software at the hand of the user. In this case, Hinext will not be responsible for restoring or reinstalling any data or software.
  • Warranty will not be valid for any damages caused by unwary usage, water, free fall, and fire. Warranty will not be valid if the customer opens and tries to open the product on his/her own.
  • Services such as system setup or operating system customization, during or after the sale, do not come with a warranty.
  • “Hinext” does not apply any kind of password or security code during the delivery of laptops, desktops, or any product. The customer must take full responsibility for the BIOS password of laptops, desktops, or any other device. It will not be covered by the warranty.
  • No warranty will be applicable for the mouse, headphones, or accessories provided with any laptop.
  • Lenovo Laptop’s 2-year warranty is a promotional offer from Lenovo Bangladesh. Under the campaign, Lenovo customers can get a Warranty for two years by registering on the Lenovo website. In this case, the customer must go to buyalenovo.com and complete the web registration within 7 days from the date of purchase. Once the registration is completed successfully, the customer will receive a confirmation certification, which will ensure the warranty for the second year. Without a Registration Certificate, Hinext will not accept the claim of warranty for the second year.
  • “Hinext” will set the charges, in consent with the customer, for any services that are not covered by warranty.
  • Cartridge, toner, head, roller, drum, element cover, ribbon, and other machinery do not come with a warranty.
  • Refill/usage of ink cartridge or toner cartridge not recommended by the manufacturer will void the warranty for Printers.
  • Fungus or rust on the mainboard, graphics card, and RAM will void the warranty for the particular part or device.
  • The warranty does not cover graphics cards, which are used for data mining.
  • A monitor or display with one to three dots is ineligible for warranty claims. A customer can claim a warranty if there are four or more dots.
  • The warranty will not be valid for Motherboards and processors with one or more partially or completely damaged pins.
  • If the serial/sticker of the product is partially or completely removed or damaged, it will no longer be able to claim warranty.
  • In case of damages to mouse or keyboard purchased as Combo, the whole package with other accessories must be presented while claiming warranty. One cannot claim a warranty for the keyboard or the mouse separately.
  • In the case of Photocopiers:
  • Free installation (inside Dhaka only);
  • 1-year service warranty (Customer will bear the cost of parts if required);
  • the product does not come with a replacement warranty;
  • Customers will bear the transportation cost for any service-related issues.
  • If the user writes anything with permanent ink on the product, it will void the warranty.
  • In the case of a GP modem, customers are requested to claim a warranty at Grameenphone Service Center along with the box and warranty card.
  • In the case of Huawei Tablets, customers are requested to claim the warranty at Huawei Service Center along with the box and warranty card.
  • In the case of JBL’s products, customers are requested to claim the warranty with the box.
  • Cables and converters provided with a product do not come with a warranty.
  • The warranty does not cover any damage to cables provided with a product regardless of a valid product warranty.
  • Power adapters of the printer, scanners, router, switches, access points, TV cards, and other similar products do not come with a warranty.
  • In the case of service warranty, the customer is responsible for collecting parts, if required. If the parts are available in the market, the customer can make an advance payment to Hinext and collect the required parts with the help of Hinext.
  • During or after the expiry of the manufacturer’s warranty period,
  • Hinext is not liable for any problems, old or new, detected during the free hardware or software tuning services within or after the expiry of the manufacturer’s warranty period.
  • In the case of the Apple Mac Book, installation of other operating systems (dual boot) deleting MacOS will void the warranty of the product.
  • For any opinion or complaint related to warranty, write us at: info@hinext.net